I'm Deven, founder of Sōlace Up North. I sell outdoor saunas for a living and I don't sell these, so I'll say plainly that a dealer writing about a competitor's recall could look like working an angle. I'd rather you checked your serial number than not. There's no pitch on this page.
What was recalled
The US Consumer Product Safety Commission and Sauna360 announced the recall on 17 September 2026. The infrared panels in the affected units can short circuit and overheat, creating a fire and burn hazard.
There have been 67 reported incidents of overheating, melting, charring or burning. No injuries have been reported.
Which units
| Detail | |
|---|---|
| Units recalled | 41,580 in the US · about 6,758 in Canada |
| Sold between | May 2013 and July 2026 |
| Price range | About $6,000 to $13,000 |
| Sold at | Costco stores, Costco.com, other online retailers, and pool and spa dealers |
| Product type | Infrared saunas, hybrid infrared saunas, and infrared kits |
Brands affected
The recall covers units sold under several names:
- Finnleo
- Helo — including S820 and S870
- Tylo and Tylohelo
- Amerec
- Saunatec
- Radiant Health
- Sauna360 — including E510, E570 and E580
- Unbranded S Series units
- Custom-built rooms fitted with infrared panels
Because these sold through pool and spa dealers as well as Costco, there are affected units in Indiana homes right now.
How to check yours
Find the serial number. It's in one of two places:
- Underneath the lower bench, or
- On the wall underneath the upper bench
Sauna360 uses that number to confirm whether your specific unit is part of the recall.
What to do about it
The repair is free and performed in your home. You don't ship anything and you don't pay anything.
The CPSC says owners should not attempt to repair the infrared panels themselves.
In the meantime, the cautious thing is to stop using the sauna until it's been checked. That's my read rather than an official instruction — the official guidance is to contact Sauna360 and arrange the repair.
Does this affect traditional saunas?
No. This recall is specifically about infrared panels short circuiting. Traditional saunas heat the air with a stove and stones and have no infrared panels in them, so they're not part of it.
I sell traditional cedar saunas, which means that sentence is convenient for me. It's also just what the recall notice says. If you want the honest comparison between the two types — including where infrared is the better choice — that's in the traditional vs infrared guide, and it was written before any of this happened.
If you're replacing it
Some people will take the free repair. Some will decide they've lost confidence in the unit and replace it. Both are reasonable.
If you're in the second group, don't rush it. The cost guide covers what things actually run across the whole market, and the membership comparison makes the honest case that if you'd use it once a week, you shouldn't buy anything at all.
Sources
Everything here comes from the CPSC recall notice and Sauna360's own recall page, checked 24 October 2026. If you're reading this later, verify the details at cpsc.gov and sauna360.com/product-recall — recall information gets updated.